ACCESSIBILITY STATEMENT

1. General service description

  1. Bolia.com is a Danish e-commerce platform for modern design furniture and interior decor. The service offers visibility and online ordering of furniture, home accessories and lighting. The website is also available on mobiles, tablets and desktops – with the option of screen reader use, change of text size and high contrast. Our content is structured with headings, text descriptions and optional filters to make navigation easy and clear.

    Formats are available for people with disabilities:

    • Website designed for screen readers (e.g. VoiceOver, NVDA).
    • Easy-to-read text with clear headings, short sections, and practical examples and ideas.
    • Electronic text-to-speech is enabled through compatibility with screen readers and browser add-ons.
    • (Optional) Audio file/video of the statement – uploaded as MP3/MP4 files.

     

  2. 2. User descriptions and instructions

  3. Navigation and use:

    • All navigable content – including menus, buttons, and forms – is fully accessible via keyboard (Tab, Enter, and arrow keys).
    • Images include alternative text (alt text), where relevant, to ensure accessibility for screen readers.
    • Forms and interactive elements have clear labels, error messages, status messages and guidance text.
    • Filtering and product search have clear tags and an easy overview.

    Understanding and accessibility:

    • User-friendly English written in plain, accessible language.
    • Text size can be adjusted using browser settings.
    • Contrast requirements are met, so elements correspond to WCAG 2.1 AA.
    • Time-limited functions, such as automatic timeouts, can be controlled or overridden using a keyboard.

     

  4. 3. Compliance with standards (Appendix 1)

  5. Bolia.com is partially compliant with WCAG 2.1 Level AA and the Danish Accessibility Act. The following documentation requirements have been addressed:

    WCAG requirements

    Status

    Comments

    1.1 More alternative texts

    Partially

    Many images have alt-text, some missing – planned update Q4 2025

    1.4 Contrast

    Fulfilled

    All graphic elements meet ≥ 4.5:1 requirements

    2.1 Keyboard navigation

    Completely fulfilled

    Main features – incl. ordering and filtering – work via the keyboard

    3.1 Easy-to-understand language

    Fulfilled

    Easy-to-read English, with clear headings and concise paragraphs

    4.1 Compatibility

    Partially

    Some third-party pop-ups require improvement – to be adjusted in Q3 2025

    We have set the following milestones:

    • Q3 2025: Alternative text complete and keyboard navigation fully tested
    • Q4 2025: Updating third-party modules
    • Q1 2026: Audio/video files with a narrated statement

    When requirements are considered disproportionately burdensome (cf. Annex 5), the decision is clearly documented.

     

  6. 4. Accessibility statement - written and verbal

  7. The statement is available:

    • Written: on a separate subpage (e.g. bolia.com/accessibility), accessible via a link in the footer and in “Terms and Conditions”.
    • Verbally: Electronic reading using a screen reader. We also plan to add an audio file or video with an electronic reading of the statement in Q1 2026.

    5. Internal procedures and responsibilities

    We ensure ongoing compliance through:

    • In case of changes (major redesign or update of user interface):
      • Complete WCAG checklist
      • Screen reader and keyboard navigation tests
      • Documentation of results in the system availability audit log
    • In the event of changes to standards/legislation:
      • We follow relevant updates (VDIG, EU guidelines)
      • If necessary: plan implementation in sprint/roadmap
    • When integrating new technologies or third-party solutions:
      • Requirements for WCAG compliance from supplier
      • E.g. process report for installations

    Roles & responsibilities:

    • Product manager (PM) initiates availability check at feature launch.
    • UX/design team tests and documents compliance.
    • IT/Operations monitors third-party integrations and performs updates.
    • Compliance officers review documentation and approve any exceptions.

    Decisions in the event of unnecessary burden:

    • Documented via business case or deviation log, including assessment of costs vs. benefits.

    Follow-up and control:

    • Semi-annual internal audit (UX and IT) and user test with disabled users.
    • Annual review and public status of availability.

    Contact & feedback

    Please contact our accessibility officer with any comments, issues, or suggestions for improvement.

    • E-mail: kundeservice@bolia.com
    • Telephone: +45 70,123,456

    Complaints to the authorities: If you do not find the response satisfactory, you can file a complaint with the Danish Agency for Digital Government (see www.digst.dk).

    Published on bolia.com/accessibility
    Last revision: 25.03 2026
    Next scheduled update: 31 May 2026

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